Providing a 360 degree service for all operational requirements at the Venue and ensure the Opening of the arena wiped away the ‘White Elephant’ headlines forever

Operating Strategy


Layout & Orientation

The O2 background

  • Formerly the Millennium Dome, AEG transformed the ‘white elephant’ into a world leading Entertainmentdestination, which opened in 2007
  • In 2012, The O2 was briefly renamed ‘The North Greenwich Arena’ during the London Olympics
  • The Arena can hold over 22,000
  • The O2 has around 8 million visitors each year

Key achievements

  • Developing the Operating Strategy and all the Key Documentation for use at The O2:
    • Operations Manual
    • Licensing Documentation
    • Incident Management Strategy
    • Crisis Communication Document
    • Business Continuity Plan
  • Responsible for the Recruitment and Training of the Operational Delivery Team including:
    • Venue Managers
    • In-house Production Team
    • Security
    • Transport
    • Health & Safety
    • Guest Relations
  • Tendering of services for the Operational Partners
    • Security
    • Stewarding
    • Parking
    • Rigging and Crewing Services
  • Lead for The O2 during the 2012 Olympics and Paralympics Games
    • Main point of contact for the LOC
    • Silver Commander for the Event Period
    • With the internal Legal Counsel, delivering the hire agreement and legacy framework
  • Part of the team responsible for securing large scale iconic events for The O2:
    • BRIT Awards
    • ATP World Tour Tennis Finals