The Laudation Team have spent over 20 years working at a senior level in the UK’s top destinations from music and entertainment to sport and visitor attractions. Some of our experience being:

  • The O2 arena, London – Operations Director
  • London Stadium, West Ham United FC – Operations Director
  • Dreamland, Margate – Chief Operating Officer
  • SSE Arena Wembley – Operations Manager
  • Manchester Arena – Event Manager

We have experience in day to day Venue Management as well as being part of the client design team and ramping up to open a new or upgraded venue.

We can offer you a wide range of support, both short and long term. Below are some of the areas that we have years of experience in and would be happy to advise you on, or lead for you, as a project:

  • Retained Operations Director
  • Retained Safety Officer
  • Venue Commercialisation Strategies to ‘Sweat the Asset’
  • Procurement and 360-degree tender process for 3rd party contracting
  • Strategies for Efficient Operations
  • Security Strategy and Assessments
  • Access Control
  • Event Staff Audit
  • Income Generation making the best of unused space
  • Full audit of Event Planning Process and Strategy
  • Creation of a bespoke and compliant Procedure Pack
  • Quality Assurance for KPI alignment
  • Capacity Enhancement
  • Support with Events from planning to delivery
  • Creation of a compliant and deliverable Planned Preventative Maintenance (PPM) Regime
  • Customer Experience enhancements
  • F&B Audit and Development
  • Technical and Production Support

“Maximise your venue footprint”

  • We have a track record in growing venue’s capacities
  • We will engage with Stakeholders to achieve approval
  • Can use crowd dynamic software to assure circulation and flows

“Take the stress out of the tender process”

  • We offer a 360 degree tender service
  • Meet with the client to understand objectives
  • Creation of all tender documents
  • Take to the market and shortlist
  • Attend all interviews and scoring sessions
  • Assist the client with selection process, contracting, KPI’s and SLA’s

“An Ops Director without the headcount”

  • Useful when going through a re-structure or change management
  • Will fulfil standard Operations Director duties
  • Can work for a Venue, Event Owner or Organising Committee

Case Studies


The O2

Ascot Raceday

After working with Laudation on the development of our Site Operations Manual, it made sense to transition our Safety Officer role over to them as well. With the racecourse spread out over acres of grounds, with up to 75,000 per day on Royal Ascot and numerous enclosures, similar to mini venues, we needed someone dynamic and forward thinking to fulfil the role. With the movement of spectators more in line with a Music Festival than a stadium, we were looking for something a little different to a standard stadium safety officer, and we have found that now. Laudation integrated seamlessly with our internal team from day one and we look forward to building a long relationship with them going forward.

Richard Conroy – Operations ManagerAscot Racecourse